1. Introduction
Cloudlane WellPath respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, courses, coaching services, and tools designed to support a smoke-free lifestyle.
2. Information We Collect
We collect information you provide directly, including name, email address, phone number, account credentials, and course progress. Usage data, device information, and IP addresses are automatically collected when you interact with our platform.
3. How We Use Your Data
Personal information is used to deliver courses, personalize coaching, process payments, send updates, and improve platform experience. We never sell your data to third parties.
4. Cookies and Tracking
We use essential and analytics cookies to remember preferences, analyze traffic, and improve services. You may manage cookie settings through your browser. Our cookie banner provides clear consent options at first visit.
5. Data Retention
We retain account and progress data for up to 36 months after last active use. Course completion certificates and payment records are kept for seven years to meet legal obligations.
6. Your Rights
You can request access, correction, deletion, or export of your personal data at any time by emailing [email protected]. We respond to all verified requests within 30 days.
7. Data Security
All data is encrypted in transit and at rest. We conduct regular security audits and restrict access to authorized personnel only.
8. Contact Us
For privacy questions or to exercise your rights, contact us at +1 (415) 799-4206 or [email protected].